Life Wrapped

Support

Getting help

Thanks for using Life Wrapped. Here are answers to common questions, and how to reach us.

Frequently asked questions

Recording and transcription

Why isn’t my transcription accurate? Accuracy depends on a few things:

Try recording somewhere quiet and speaking clearly for the best results.

Can I edit transcripts? Yes. Open a recording from History, tap Edit on a part of the transcript, make your changes and tap Save. Edited parts are marked Edited, and the Summary card offers to update the summary so it matches.

Can I add notes to a recording? Yes. Tap the Notes box on a recording and type or dictate. Notes save as you type and stay separate from the recording’s summary. They are used when your month summary is written, so with Cloud AI they go to your provider along with that month’s summaries.

I changed a recording from Work to Personal. What happens? The change applies to that recording right away. Its month summary is rebuilt to match the next time you open that month in Overview. If the recording is part of a Year Wrap, the wrap shows that it’s out of date so you can regenerate it.

The app said it couldn’t hear me. If the microphone picks up almost no sound while you record, a warning appears under the waveform. After you stop, a recording with no voice in it is flagged, and you can delete it or keep it.

Why are recordings split into parts? Life Wrapped splits recordings into short parts (30 to 300 seconds, set in Settings, then Recording) so they transcribe quickly and use less memory.

Summaries

Which summary quality should I use?

Which ones can make a Year Wrap? All four. You pick one when you create the wrap, and it runs in the background while you use the app. Key Sentences needs no model and builds it instantly from your months: your numbers, people, places and topics, without a written story. Offline AI writes one on your device once the model is downloaded, and takes a few minutes. Apple Intelligence and Cloud AI write the fullest story.

Will switching to a different option change my summaries? Options rank Cloud AI first, then Apple Intelligence, Offline AI and Key Sentences. The app never rewrites a summary, a month or a Year Wrap with a lower-ranked option on its own. If you regenerate a summary, rebuild a month or make a Year Wrap with a lower-ranked option, it asks first. A month rebuilt by a lower-ranked option keeps its story and only updates its items and numbers.

Can I get an earlier summary back? Yes. Whenever a summary, a month or a Year Wrap is rewritten, the app keeps the old text (up to ten earlier versions). Open Earlier versions from the menu on a recording’s summary, or tap the clock button on a month or a Year Wrap, then pick one to restore. The text it replaces is kept too.

How do I upgrade older recordings to a better option? Choose the stronger option in Settings, then AI & Summaries. Once it’s ready, an Earlier summaries section lists the recordings a lower-ranked option summarized. Nothing is rewritten until you tap Upgrade, and each recording’s current summary is kept under Earlier versions. With Cloud AI, this sends each listed transcript to your provider.

Why did a month summary change while I wasn’t using the app? Months that have ended are finished in the background, when you open the app or while your iPhone or iPad charges. This uses your chosen summary option and happens on your device, unless that option is Cloud AI.

What does “bring your own key” mean? You add your own API key from OpenAI or Anthropic and choose the model. You pay the provider directly and stay in control of your account.

Is my data sent to the cloud? Only if you choose Cloud AI. Then text, never audio, goes to the provider you connect: transcripts for recording summaries, and summaries and notes for month summaries and Year Wrap. The privacy policy lists exactly what is sent. Transcription always happens on your device, and Key Sentences, Offline AI and Apple Intelligence keep everything on your device.

Purchases and billing

How do I restore my purchase? Go to Settings, then Purchases, and tap Restore purchases. The Cloud AI purchase screen has the same button.

How do I redeem a promo code? Tap Cloud AI under Purchases in Settings, then tap Redeem code.

Can I get a refund? All purchases are handled by the Apple App Store. To request a refund, visit reportaproblem.apple.com.

Privacy and data

Where is my data stored? Your recordings, transcripts and summaries are stored on your device. We never upload your data to our servers.

How do I export my data? Go to Settings, then Data, then Export & backup. You can export everything or one year as JSON (transcripts and summaries, with each summary’s earlier versions), Markdown or PDF (summaries). Exports don’t include audio. A JSON export can be imported back from the same screen.

How do I delete all my data? Go to Settings, then Data, then Export & backup, and tap Delete all data. This also removes your saved API keys and the downloaded Offline AI model. You can delete a single year from the same screen.

Contact support

Bugs, feature ideas and general questions all go through GitHub Issues:

Please don’t include API keys or private journal content in an issue.

Troubleshooting

The app isn’t recording

  1. Check microphone access in the Settings app on your iPhone or iPad, under Privacy & Security, then Microphone
  2. Make sure no other app is using the microphone
  3. Restart Life Wrapped

Transcription isn’t starting

  1. Check speech recognition access in the Settings app, under Privacy & Security, then Speech Recognition
  2. Make sure your device has on-device speech recognition for your language (iOS may download it once over the internet)
  3. Check that you have free storage space

Offline AI summaries aren’t working

  1. Make sure the model finished downloading (Settings, then AI & Summaries). Keep Life Wrapped open until the download finishes
  2. Check that you have enough free storage (about 2.3 GB, or about 1 GB on devices with 4 GB of memory)
  3. Offline AI needs a device with at least 4 GB of memory
  4. Once downloaded, the model works offline

Cloud AI errors

  1. Check that your API key is correct
  2. Check that your API account has credit available
  3. Check the model ID; tap View models to see the provider’s current list
  4. Tap Test in Settings, then AI & Summaries, to try the key and model together

System requirements

Version information

To find your app version, open Life Wrapped, go to Settings and look under About.

When reporting an issue, please include:

Thanks for choosing Life Wrapped for your audio journal.